Frequently Asked Questions
Why can't I book?
Opening of 2027 bookings
Online booking for the 2027 season opens on 28 October 2026.
Your dates
Bookings for pitches are available for a minimum of 2 nights, or longer depending on the time of year. Mobile homes are rented on a weekly basis, from Saturday to Saturday (two weeks in summer – see each mobile home page).
Depending on the weather, we usually have a few pitches available: please come directly to the campsite so we can check together what's free and for how long. We do not take bookings over the phone.
We know this isn't the easiest thing, but no-shows mean we have to enforce this policy. For security reasons, we also do not take card details over the phone.
Booking the day before
You cannot book because it is too late in the day: the timing is too “last minute”.
The booking does not go through
You reach the end of the form and nothing happens? This comes from your card's security: you must receive a security code on your phone (3D Secure authentication). Without it, neither the authentication nor the booking can complete.
Contact your bank to find out where the problem lies.
Renting bed linen for my mobile home
Bed linen can be hired on a per-bed basis when booking online, to ensure availability. Price: €15 per single bed, €20 per double bed, for the entire stay, with no changes made during your stay. Beds are not made on arrival. Bath towels and tea towels are not provided, as part of our commitment to the environment.
A question about your booking: times, pitch…
Check-in and check-out on a pitch
Your pitch is available from 2 pm until reception closes (6 pm from April to June and in September; 7 pm in July and August): we do not accommodate late arrivals.
For a stay without a booking, payment is due the day before departure; if you have made a booking, payment is due on arrival.
You may remain on your pitch until 12 noon at the latest. At that time, your shower wristbands will be deactivated: you must return your wristbands and vehicle pass before the reception closes at 12 noon in order to receive your deposit back.
Check-in and check-out in a mobile home
Your mobile home is available from 3.30 pm until reception closes (6 pm from April to June and in September; 7 pm in July and August): we do not accommodate late check-ins. On arrival, we will ask you to book your check-out time subject to availability.
You must check out by 10 am. At the agreed time, a member of staff will come to the mobile home to carry out the final inspection: check-out, including cleaning and washing up.
Once you have checked out, you must leave the campsite: you are not permitted to remain on the premises.
Which pitch should I choose?
When making your booking, please state the size of your equipment (without overestimating): this information is essential to ensure you are allocated the right space and that your equipment can be set up easily.
Most of our comfort pitches (electricity, water, drainage) can easily accommodate caravans and large motorhomes. Standard pitches (electricity only) are best suited to tents: depending on the time of year, access to these pitches may be more difficult for caravans and motorhomes.
Vehicle access times
Vehicles may move around the campsite between 7.30 am and 11 pm. Outside these times you can neither enter nor leave by vehicle.
In a medical emergency we are of course there for the fire brigade or trips to hospital, via the emergency intercom.
Is the campsite accessible to people with reduced mobility?
Yes: the shower block have a shower for people with reduced mobility, complete with a seat, and shower block fitted with grab rails. The team will allocate a pitch to suit your needs (close to the shower block). Carnac's Grande Plage offers ‘Handiplage' access with a water entry ramp; bookings must be made with the local council.
A question about the location, the beaches, the paths…
Where is the campsite?
The campsite is in the village of Beaumer, in Carnac, 500 m from the beach. All routes (car, bus, bike, shuttle) are on the Getting here page. On the Carnac map, we are in section I4.
What about the beaches?
As you can see on the map, you have access to many beaches in Carnac: 5 in all, all fine sand. Discover them on the Beaches and nature page.
Corner shop, mini-market, top-up shopping?
Better than that: 500 m from the campsite there is a supermarket! From a quick top-up to the big arrival shop, you will find everything you need, with superb fresh counters.
How much is the WiFi?
WiFi covers 100% of the campsite: 1 hour €1.20, 3 hours €3, 1 week €15. Personal code sold at reception, valid 7 days. Full details on the WiFi page.
How much are the laundry and the games?
Self-service laundry open from 8 am to 10 pm: washing machine €6, tumble dryer €4, washing powder dose €0.50; tokens available at reception. Games room: table football €1, pool and pinball €2 per game.
Life at the campsite: pets, payment, cancellation, visitors…
Are pets allowed?
Yes on camping pitches (2 maximum), on a lead; not in the mobile homes. Category 1 and 2 dogs are not admitted. Nightly fee: see the pitch supplements table.
Which payment methods, and what deposit?
All payment methods are accepted for booking; bank cheques are not accepted on site.
25% deposit at booking. Balance on arrival for a pitch, one month before the stay for a mobile home.
What if I cancel my stay?
With the Neat Camping FLEX cancellation insurance: the terms and conditions of the insurance apply (see the next two questions).
Without insurance: no refund. For cancellations made more than 2 months before the stay, a credit note will be issued; for cancellations made less than 2 months before, no credit note will be issued. The booking fee will be retained in all cases.
What does cancellation insurance cover?
The insurance offered at the time of booking is Neat Camping FLEX (provided by Helvetia). It provides a 100% refund for cancellations with supporting evidence (up to €5,000 per person) or a 70% refund without supporting evidence (subject to a 30% excess). It also covers curtailment of your stay and late arrival on a pro rata basis for unused nights (one-day excess), a replacement vehicle for three days in the event of a breakdown or accident, the return of a forgotten item (up to €150) and veterinary costs for your pet (up to €250).
Main exclusions: strikes or terrorist attacks; illnesses or accidents already known of prior to taking out the policy; and pregnancy beyond the sixth month. The full terms and conditions can be found on the Insurance information page.
When should I take out insurance, and how do I report a cancellation?
Insurance must be taken out at the time of booking online, or no later than 72 hours afterwards. Cancellation without a valid reason is not permitted if the stay is due to begin within 30 days of the booking.
In the event of cancellation: first notify the campsite as soon as you become aware of the situation, then report the claim within 5 days on declare.neat.eu, providing your policy number, proof of identity, the booking confirmation and the cancellation invoice issued by the campsite.
Can I have visitors?
Yes, with a visitor fee paid at the campsite entrance. Visitors have no access to the pool or the play areas: as they are not staying at the campsite, they are not insured. Their car stays outside the campsite.
How many vehicles per pitch?
Only one vehicle per pitch is permitted, with no exceptions, to minimise the risk in the event of a fire evacuation. No second vehicle is allowed.
Is the campsite quiet?
Yes: quiet hours from 11 pm to 7 am. The campsite has no entertainment programme or organised evenings, and puts everyone's peace and quiet first.
Are the play areas and the swimming pool supervised?
No: children must be supervised by their parents whilst using the play areas. The pool is unsupervised: parents must be present at all times.
How many people and tents per pitch?
A maximum of 6 people per pitch, i.e. a maximum of 4 adults and 2 children or babies. An additional tent may be accommodated at no extra charge, subject to availability.
Motorhomes: service point and electric charging?
The service point (waste water, fresh water) is included for a minimum one-night stay; no service for outside vehicles. The campsite has no charging point: charging points at Super U, 500 m away, and Mr.Bricolage, 1 km away.
Which languages are spoken at reception?
French, English and German.
What can we do when it rains?
Museum, covered tourist train, thalasso, treetop adventure park: our ideas are in the article Rainy day activities in Carnac.
